I wear three hats!

        First, I wrote the official course material for Tivoli Software Distribution version 3.6. That includes the student’s training manual, the student’s exercise manual and the instructor’s training guide. Second, I am a Certified Tivoli Instructor and I have delivered 100% of all the public and private ITCM Software Distribution, Inventory and Remote Control courses offered by IBM Canada for the past six years. Third, I am a Certified Tivoli Consultant. This has put me in a privileged position to get feedback from Tivoli customers and to make on-going adjustment to my course material. In my IBM Tivoli Configuration Manager Implementation Workshop I made a point to include the five most wanted requests which are:

#1 Customers want to integrate MSI support right into ITCM. More specifically they want to know how to build MSI files and how to embed them in Software Packages. They also want to understand how to use the Self-Healing feature of the MSI embedded Software Packages.

#2 Customers do not necessarily want to install a Tivoli ManagedNode in all remote locations in order to efficiently do software distribution. Instead, they want to install software packages from a straight file server or from CD-ROMs.

#3 Customers want to integrate the Windows 2000 RIS (Remote Installation Services) with ITCM in order to perform Pristine Installations. This topic is not covered by existing Tivoli documentation or course material. The reason is simple, when you install RIS the Tivoli Object Dispatcher cannot be easily restarted! Customers want to perform unattended installation of a workstation starting from the basic Operating System followed by the Tivoli Agent and all the way to all their applications. They also want to use Tivoli Reference Models to install automatically their MSI embedded Software Packages!

#4 Customers want to efficiently do distributions to computers which are not always connected to the network. They want to know how to use the Tivoli Mobile Console which is a great tool to orderly manage installation of packages.

#5 Customers want to do it right first time. They want to understand how ITCM works and how to efficiently manage distributions. They also want to properly organize the Tivoli Desktop and the file system to support an ITCM environment.

I have included all these exciting customer demands in the new ITCM 4.2 Implementation Workshop.  About half the time of this class is dedicated to hands-on practical experience.

The course comes with two unique manuals (over 800 pages altogether): Student Training Guide for ITCM 4.2 and Student Exercise Guide for ITCM 4.2 with supplemental information. The manuals have to be viewed as recipe books. They tell you, step by step, what needs to be done in order to do it right first time.

The course can be easily delivered at your location using available classrooms.

For more information, please contact Philippe Hamelin or bill kent.

Philippe Hamelin, P.Eng.
Certified Tivoli Instructor and Course Developer